Attagis Solutions is a software services company based in Pune. Over the past 2 decades, we have served clients in US, UK, Australia, and India with QA automation, System Engineering, Solution Engineering and other IT services. We have a close-knit, high-performing team focused on global client services and have one of the best employee retention records in the industry.

Our client is a trusted global software product leader in cloud contact center, intelligent virtual agents, and no-code platforms with several marquee customers around the world. The company enables enterprises by providing them Intelligent Customer Experience (CX) platform for better business outcomes.

The global product engineering team drives the realization of practical AI solutions for the contact centre environment. Their existing product stack is built on Laravel Framework-PHP, Python and Vue.js deployed in private and public clouds. They leverage the latest cloud AI services such as Google Speech, Dialogflow, OpenAI, IBM Watson and Amazon Lex.

Responsibilities:

The role of a Senior Software Engineer is to design, develop, and maintain software solutions with drag-drop flow builder that integrate multiple channels like voice, SMS, and chatbot with the contact centre’s voice solutions.

• Software design and development, testing and documentation across our backend, front-end and interaction management platforms
  
• Deliver end-to-end features, work with product owners and designers to expand the feature set and create high-quality user interfaces
  
• Take operational responsibility for the performance and quality of services owned by your team, including taking part in an on-call rotation,
  
• Deep dive into cutting edge technologies and work with the products team to transfer ideas into products.
  
• Contributes to design process for new products and solutions.
  

How you contribute:

• Understand various programming languages, frameworks, and development methodologies, which allow you to make informed decisions and solve complex technical challenges.
  
• Write high-quality, efficient, and maintainable code that serves the purpose of scaling and tenancy management. Follow coding best practices and contribute to the development of software modules, features, and functionalities.
  
• Troubleshoot and resolve complex technical issues. When problems arise, you use your experience and problem-solving skills to identify the root causes and implement effective solutions.
  
• Ensure that the development stays on track, milestones are met, and the project aligns with business objectives.
  
• Collaborate with cross-functional teams, including product managers, designers, and QA, to ensure that everyone is aligned on project goals and progress.
  

Skills, competencies and qualifications

Required:

• Bachelor’s or Master’s degree in Computer Science / Engineering or equivalent from a top-tier institute
  
• Minimum 5 years of experience as a software engineer preferably in a product-building environment
  
• Proficiency in a variety of programming languages, including but not limited to JavaScript, PHP/Laravel, python, Vue.js or others as required.
  
• Strong experience with web development technologies such as HTML, CSS, JavaScript, and modern front-end frameworks like Vue.js or React.
  
• Expertise in server-side technologies, databases (SQL and NoSQL), and back-end frameworks like PHP Laravel framework.
  
• Awareness of web security best practices and the ability to implement security measures to protect applications and data.
  
• A portfolio of past projects showcasing full-stack development skills.
  
• Ability to work independently and as part of a collaborative team.
  
• Strong commitment to delivering high-quality code and solutions on time and within scope.
  

Desirable:

• Having experience with Tenancy Isolation in distributed systems is an advantage.
  
• Expertise with Sharding in Mysql, Redis and BigQuery is highly advantageous.
  
• Experience with Contact Centre, IVR, Virtual Agents, VoIP and telecommunications service providers is advantageous.
  

Other requirements

• This position requires the ability to be On Call