Attagis Solutions is a software services company based in Pune. Over the past 2 decades, we have served clients in US, UK, Australia, and India with QA automation, System Engineering, Solution Engineering and other IT services. We have a close-knit, high-performing team focused on global client services and have one of the best employee retention records in the industry.

Our client is a leader in Cloud based Call Center solutions and one of the fastest growing companies in this space. To complement their rapid growth, we are actively looking for an experienced WFO (Workforce Optimization) Systems Engineer to closely work with their global Technical Operations team. The position offers a competitive base salary. You will be working directly with the client’s technical staff in a high energy environment with lots of room for personal and professional growth. The ideal candidate for this role will have a deep understanding of systems administration technologies, strong analytical and troubleshooting skills, and excellent communication skills in English (verbal and written).

Responsibilities

• Build, deploy and configure WFO platforms of Verint and Five9 and other related software in global data centers
• Collaborate with other Cloud Ops staff to monitor production environments with primary focus on the WFO instances and other critical software
• Be the primary POC for troubleshooting and fixing any WFO and other related issues
• Proactive performance management and capacity planning
• Manage technical projects (build, plan, document, train) pertaining to WFO systems and related software
• Update and work on tickets and tasks assigned in a timely manner
• Follow change management process and participate in off-hours maintenance windows
• Participate in on-call rotation (24x7 for a week, usually once in 2 months or as per client needs)
• Currently we follow the hybrid mode of working with our base in Pune. For strong candidates in this position, a 100% remote mode of working can be considered.

Qualifications

• Minimum 4 years technical experience with Windows and Active Directory system administration
• Strong experience with WFO, PBX, Dialer, ACD, CTI, VoIP, IVR/VRU and Call Center practices
• 5 years of Verint software installation, configuration and administration, especially in a multi-tenant cloud environment
• Solid experience with Verint QM/WFM is a must
• Knowledge of Verint Analytics and DPA is highly desired
• AWS/GCP administration/certification is a big plus
• Experience in JAVA Enterprise and frameworks in addition to app servers like Tomcat, JBoss etc.
• Good experience with MS SQL (2017/2019): database structure, administration, performance tuning and scripting
• Excellent verbal and written skills
• BE in Computer Science/MCA or equivalent degree with good academic record